Turbado by the end of April 2015 has received 23179 orders with an average value of 263.77 Eur, bringing in a revenue of over 6.1 Million Euros.
All this with only 200k Euros stock inventory, a great team of sales people, warehouse staff and managers.
Today we are active in Poland, Hungary, Slovakia, Czech Republic and Germany. Spain, France and the other countries we had to close for the shortage of money.
Only 4 out of 1000 customers are not SATISFIED and would not recommend our company to others, mostly because they don’t feel safe about not being the owner of the device they get from us.
Customers mostly like our price/value ratio, free shipping, next day delivery, express warranty replacement, but the most they talk about is our Superior Unexpected Customer Support. Our customers love how we treat them and they recommend us to their friends, colleagues and family. And over 8% of our orders are from repeated customers.
At this stage, we are bringing in daily around 150 new customers and shipping out 180 mobile phones. This December we want to be at 700 items a day, so we have a lot of work ahead of us.
The easiest to grow is to open new countries and tap into new markets, but that costs us around 50000 EUR per country (opening the local operation and breaking even). So Austria, Spain, France, UK and the rest of EU will have to wait a bit… we are making money to come to you.